The best customer service software for an e-commerce help desk centralizes customer interactions across email, chat, phone, and social channels while providing automation, integration capabilities, and analytics to streamline support operations. With e-commerce customer service expectations rising,
Digital customer service is a completely new type of customer support. It makes you communicate with customers via online channels, including chat, email, social media, messaging apps, and others. For modern businesses, adopting this solution can significantly improve customer experience and reduced
In 2025, the demand for AI-powered support platforms is surging, leading businesses to seek alternatives to Intercom that offer better value, specialized features, or enhanced AI capabilities. This guide explores twelve top AI-driven alternatives that deliver exceptional customer support experiences
