A call center is almost the first touchpoint where customers connect with businesses. If your customer service team can’t provide helpful assistance timely, it will damage customers’ first impression and drive them to switch to competitors. That’s why it’s important to improve customer service in a
We have officially entered the era of AI agents! According to Grand View Research’s report, the global AI agents market size was estimated at $7.63 billion in 2025 and is projected to hit $182.97 billion by 2033.These digital workers don't just talk, but actually do things. Whether it's a
On January 27th 2026, DeepSeek released DeepSeek-OCR 2 on HuggingFace and GitHub, accompanied by a comprehensive research paper.This new model represents a major breakthrough in document processing, introducing Visual Causal Flow—a technology that allows the model to dynamically reorder visual token
