Have you ever had that feeling? The website always understands what you actually want while browsing your favorite online store. That’s the magic of a shopping bot! It serves as a virtual shopping assistant to offer personalized recommendations, save you time, and even cut costs for you.
Shopping bots are now a must-have for online businesses. Studies have shown 82% of shoppers prefer chatbots to waiting on hold for traditional customer support and businesses using bots have seen up to a 20% rise in marketing ROI. Take Solvea as an example, it makes online shopping smarter and smoother, all while ensuring consistent customer experience.
What is a Shopping Bot
A shopping bot is a specialized chatbot used to make online businesses more efficient and shoppers’ experiences smoother. It acts like a virtual shopping assistant that can take over tedious tasks, from answering simple questions about shipping policies to helping users track their packages.
Here are key features of most online shopping bots:
Features | Description |
Core Technology | Powered by AI and Large Language Model (LLM) |
Language Capability | Understands and generates responses in multiple languages. |
Learning Mechanism | Trained over a massive set of data from industry and businesses using Machine Learning (ML) |
Customer interaction | Interacts with customers to address their needs and concerns proactively |
Automated routine | Simplify complex tasks like product recommendations, complaint handling, and refund processing. |
Key Benefits of Online Shopping Bots
Online shopping bots significantly enhance the shopper's experience. They offer personalized product recommendations and streamline shopping processes with 7/24 self-service support. Let’s have a look at some of the core benefits of the bots:
Personalized Customer Experience:
AI shopping bots can analyze customers’ preferences and product interest via historical browsing and conversations, delivering a personalized recommendation list that aligns with customers’ needs.
Statistics | Description |
Feel frustrated withan impersonalized shopping experience | |
71% of customers | Expect personalized interaction |
Speed up response time:
Automated shopping bots are significantly faster than humans. It not only enhances customer satisfaction but also reduces the query volume handled by human agents, boosting overall efficiency.
Statistics | Description |
Expect an immediate response | |
10% higher | Human agents spend to answering shopper inquiries correctly |
Reducing Costs for both Businesses and Shoppers:
Beyond saving time, AI shopping bots reduce costs for both businesses and customers through smart recommendations. They help shoppers reduce unnecessary purchases while businesses also benefit, with industries like manufacturing seeing cost reductions of up to 33%.
Cost saving | Industry |
20% | Marketing and sales |
10% to 19% | Supply chain management |
33% | Manufacturing |
Top 6 Shopping Bot Software for Business
If you want to find the best shopping bot, you have a lot of great choices in 2025. Here, we summarize the 7 top picks reviewed by G2 and other authoritative websites. Let’s have a look at the quick comparison chart of the shopping software.
Platform | Standout Features | Starting Price |
Solvea | Self-learning knowledge base Enterprise security certifications with U.S. laws Smart pre-sales and post-sales help l1,000+ chats at once | |
GPTBots | No code needed to create a shopping bot Train the shopping bot through files Versatile language models | Custom pricing according to the needs |
Botpress | Offers advanced analytics Powered by top LLM providers, including OpenAI, Anthropic, and Groq Advanced customization options for business needs | Pay-as-you-go (2000 incoming messages/month is free) |
Tidio | 40+ flow templates available AI and natural language processing (NLP) technology Mobile apps for Android and iOS | Starter plan: $24.17/month |
ChatBot | One-click templates Product recommendations during the sales process lOffers 24/7 support | Offers a 14-day free trial account, then upgrade to Start plan: $52/month |
Ada | No-code chatbot builder l50 languages supported Personalized experiences with the help of customer data | Contact the ales team |
1. Solvea
Solvea is a complete AI shopping bot best fit for businesses that are seeking effortless customer growth. As a dedicated shopping assistant, it delivers instant and personalized support with human-like understanding, available 24/7 across multiple languages.
Why I picked Solvea: Human-like accuracy and strong safety guard, proven by partners like Anker, have achieved a 95% response rate and increased customer satisfaction by 30%.
Robust integrations: HelpDesk system (e.g., Zendesk, Intercom), e-commerce platforms, Gmail, Microsoft, Email, Social media, Voice, and a lightweight ticketing system.
Pros | Cons |
24/7 multilingual support and cost savings | Need to book a demo for customized pricing plans |
Humans like accuracy (80%) and high-resolution rate (30%) | |
Outcome-based pricing | |
Successful case studies of clients: Anker, Z Gallerie, Aosom |
2. GPTBots
GPTBots is a no-code AI shopping bot builder that’s suitable for businesses aiming to streamline operations. It enables users to design and train AI bots without any coding knowledge, building personalized solutions for tasks like sales automation and customer service.
Why I picked GPTBots: Its ability to integrate powerful large language models (LLMs) and multiple languages helps businesses deliver a seamless shopping experience.
Integrations: HubSpot, LinkedIn, DALL-E 3, Google Search Pro, and WhatsApp API messaging and CRM.
Pros | Cons |
24/7 multilingual assistance, supporting 119 languages for global reach | The cost may be high for small businesses or startups |
Making AI chatbots easily without requiring code skills | |
Train the bot through multiple channels | |
100 free monthly credits |
3. Botpress
Botpress also allows users to make custom shopping chatbots for their online stores using the latest LLMs. On this platform, users can get real-time updates on what’s in stock and let the bot process orders automatically. It also keeps your data safe and can talk in over 100 languages.
Why I picked Botpress: With excellent flexibility, it enables developers to build highly customized and smart shopping bots with visual workflow design.
Integrations: WhatsApp, Messenger, Telegram, Slack, Microsoft Teams, Website, and WordPress.
Pros | Cons |
Visual workflow builder for intuitive design | Not suitable for non-technical users |
Open-source platform offering high flexibility | |
Built on advanced AI and LLMs | |
Security and privacy compliance |
4. Tidio
Tidio is a visual AI chatbot builder ideal for creating nearly any type of chatbot, including shopping bots. It enables users to drag and drop items to make a chatbot easily. The bot can learn from every chat, so it gets better at helping your team. Beyond answering customer queries via live chat scripts, it can analyze data for product recommendations.
Why I picked Tidio: Its user-friendly interface and visual chatbot builder enable users to quickly customize shopping bots.
Integrations: Shopify, WordPress, WooCommerce, Facebook Messenger, Instagram, WhatsApp, Zendesk, Mailchimp, and Google Analytics.
Pros | Cons |
Drag-and-drop visual builder | Higher-tier plans and add-ons can become expensive for small businesses |
A ticketing system for comprehensive support | |
Effective product recommendations | |
Offers a functional free plan |
5. ChatBot
ChatBot is a platform for creating AI shopping bots to handle customer support, sales, leads, etc. Its AI-powered chatbot releases human agents’ burden and offers a better experience to shoppers. Its bots can be trained through files and other business statistics so that customers can enjoy accurate and relevant responses.
Why I picked ChatBot: Its multiple AI models let users quickly build customized bots that learn from business data to deliver accurate responses and boost conversions.
Integrations: Websites, e-commerce platforms, WhatsApp, Facebook Messenger, Helpdesk systems, CRMs, Slack, and Microsoft Teams.
Pros | Cons |
Easy-to-use visual builder with no coding required | Need to contact sales for detailed enterprise pricing |
Train bots on business data | |
Multiple AI models to choose from | |
Automates complex workflows and product recommendations |
6. Ada
Ada’s online shopping bot can help businesses automate their service and create a personalized customer experience. The bot can handle thousands of conversations simultaneously and ensure consistent and strong replies. It not only handles trained questions but also recognizes related topics, even if they are phrased differently.
Why I picked Ada: As a no-code platform, Ada enables the rapid deployment of AI shopping bots and automates customer support, making it especially suitable for small businesses.
Integrations: Salesforce, Zendesk, Shopify, Magento, Twilio (SMS/Voice), Google Analytics, Okta, and WordPress
Pros | Cons |
Automates a large volume of customer inquiries | AI is different from other technologies |
Truly a no-code builder | |
Allows for full customization of the chat interface | |
Affordable to small businesses |
Where to Buy a Bot for Online Shopping
There are three simple ways to buy an online shopping bot. Just pick one that works best for you.
Where to buy | What you’ll get | Best for | Try before buy? |
Bot Marketplaces | Many bots, reviews, bundles | Shoppers who want variety | Often |
SaaS Platforms | Subscription, easy setup | Subscription and easy setup | Sometimes |
Direct from developers | Custom bots with expert help | Clients with special needs | Rare |
Method 1. Buy from Bot Marketplaces
The most straightforward method is through dedicated shopping bot marketplaces. These websites may list many different bots so that you can browse, compare their features, and read reviews from other shoppers. Marketplaces make it easy to find what works best for you, and some even let you test a bot before purchasing.
Method 2. Buy from SaaS Platforms
SaaS (Software as a Service) platforms offer shopping bots as a service. You sign up, pay a monthly fee, and use the bot right away. You don’t need to install anything. SaaS platforms update bots often, so you get new features and better security. Many SaaS bots work on websites, apps, and social media.
Method 3. Directly Buy from Developers
This method is suitable for those people who want a shopping bot with special features. You can contact the developers and ask for a custom bot. This enables you to share your ideas and get features that fit your shopping style. Developers can build bots for your store or personal use.
Shopping Bot FAQ
1. Are purchase bots illegal?
It is not illegal to buy bots online inherently, but their users might be illegal if these bots are used to bypass secure measures, violate terms of service, etc. Most shopping bots are safe and legal if you use trusted platforms. Always check reviews and privacy policies before buying.
2. What is the best shopping bot?
The answer depends on your specific needs, such as a business for selling online or a customer looking for deals. In 2025, the top shopping bots include Solvea, Ada, Tidio, GPTBots, and so on. You can choose based on the above comparison.
3. What is a shopping bot?
A shopping bot is a virtual assistant that helps customers find products, compare prices, and make their online shopping experience smoother.
4. Is making bots illegal?
No, it is not illegal for uses like customer support or shopping assistance. But it becomes illegal if used for scalping, fraud, or violating platform rules, so security and compliance are key.
