Customer service skills are a combination of abilities and traits that equip you to interact with customers effectively and deliver a positive experience. These skills are necessary for anyone working in all industries, especially for call centers, where they need to contact customers or clients fre
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries.In the fast-changing
Most people have ever received a call labeled “Restricted,” “Private,” or “Unknown” on their caller ID. What does it mean, and why would people choose to hide their numbers? These questions leave many users not sure whether to answer or block the call.In fact, a restricted call is when the caller in
