When it comes to customer service software or helpdesk system, most users may think of Zendesk as the first choice. It is one of the best cloud-based customer support platforms that offers numerous features, such as ticketing, live chat, CRM, sales, SLA management, etc.However, despite its popularit
Customer service skills are a combination of abilities and traits that equip you to interact with customers effectively and deliver a positive experience. These skills are necessary for anyone working in all industries, especially for call centers, where they need to contact customers or clients fre
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries.In the fast-changing
