RTT (Real-Time Text) call is a modern IP-based communication service that transmits text as it’s typed instantly during a phone call, without the need to press a “send” button. It was primarily designed for hard-of-hearing or speech-impaired users, but now it has gradually become a practical solutio
Workforce engagement has a significant impact on almost every aspect of your business, from profitability and employee turnover to overall customer experience. Beyond the surface meaning, it’s rooted in the sense of connection employees feel to their work, roles, teams, and the company’s strategic v
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries.In the fast-changing
