Customer care is a way of treating customers with respect and kindness to make them feel valued. This has a profound and lasting impact on the success of a business. Research from DemandSage found that 96% of customers consider customer care as crucial, and 1% increase in satisfaction can boost 5% o
A customer appreciation day is not just a way to say, “thank you for your business”. It’s a huge marketing opportunity for most companies to improve customer satisfaction and loyalty, typically featuring appreciation gifts, thank you notes, anniversary discounts, personalized emails, etc.Now, focusi
A cloud based CRM solution helps businesses improve productivity and increase profitability by managing customer relationships effectively. In recent years, various cloud based CRM systems have been widely used by companies of all sizes and from all industries.Nowadays, there are hundreds of cloud b
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