When it comes to customer service software or helpdesk system, most users may think of Zendesk as the first choice. It is one of the best cloud-based customer support platforms that offers numerous features, such as ticketing, live chat, CRM, sales, SLA management, etc.However, despite its popularit
Customer service emails are sent by a brand to respond to customer questions, feedback, or complaints. Offering quick and effective customer service emails can help brands build positive customer relationships.However, it’s impossible to spend hours refining the content of the email, especially when
A customer experience platform is essential for your team to gather valuable data, analyze insights, and take actions to enhance the connections between customers and your brand. Some advanced CX software even tracks customer sentiment and offers omnichannel customer experience.The right CX platform
