You might be surprised to learn that 93%of users check their email every day, while 86% of customers expect to interact with businesses via this channel. With over 360 billion emails sent every day in 2024, email continues to be the backbone of professional and business communication worldwide.There
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries.In the fast-changing
RTT (Real-Time Text) call is a modern IP-based communication service that transmits text as it’s typed instantly during a phone call, without the need to press a “send” button. It was primarily designed for hard-of-hearing or speech-impaired users, but now it has gradually become a practical solutio
