If you have been following the AI agent space this week, you probably noticed that Clawdbot—the open-source assistant that went viral on X—has officially changed its name to Moltbot. The change happened quickly, and it turns out there was a very specific reason for the sudden shift.Why the name chan
A call center is almost the first touchpoint where customers connect with businesses. If your customer service team can’t provide helpful assistance timely, it will damage customers’ first impression and drive them to switch to competitors. That’s why it’s important to improve customer service in a
Traditional call center systems can no longer meet the needs of modern businesses, especially those needing remote collaboration. They require cumbersome infrastructure that brings operational hurdles and increases costs. In contrast, virtual call center solutions offer lower costs, easier setup, an
