Customer care is a way of treating customers with respect and kindness to make them feel valued. This has a profound and lasting impact on the success of a business. Research from DemandSage found that 96% of customers consider customer care as crucial, and 1% increase in satisfaction can boost 5% o
Retail chatbots not only improve service efficiency but also boost sales and profitability for businesses. The retail industry is experiencing rapid growth driven by AI-powered chatbots in customer service. Grand View Research forecasts that by 2030, the global chatbot market size is expected to rea
As a global e-commerce platform, Shopify enables all businesses of all sizes to build, manage, and scale their online stores. Its influence is growing day by day. According to Nasdaq’s report, Shopify recorded a Gross Merchandise Volume (GMV) of $92.01 billion in the third quarter of 2025 – a 32% in
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