In the world of contact centers or call centers, quality management (QA) refers to the continuous process of monitoring and evaluating customer interactions, providing the best-in-class customer experience.For customer-focused businesses, quality management is an indispensable part of contact center
VoIP, also called Voice over Internet Protocol, is a communication technology that uses an internet connection instead of a landline service to make and receive calls. It is an open standard for establishing calls over the Internet.This technology is widely used in modern contact centers or call cen
Recruiters usually spend only a few seconds scanning resumes. If you want to stand out in the increasingly competitive job market, your customer service cover letter must be professional, comprehensive, and appealing.Are you struggling to write a customer service representative cover letter? No
