In the world of contact centers or call centers, quality management (QA) refers to the continuous process of monitoring and evaluating customer interactions, providing the best-in-class customer experience.For customer-focused businesses, quality management is an indispensable part of contact center
Digital customer service is a completely new type of customer support. It makes you communicate with customers via online channels, including chat, email, social media, messaging apps, and others. For modern businesses, adopting this solution can significantly improve customer experience and reduced
The e-commerce customer service landscape has transformed dramatically, with AI‑powered platforms and omnichannel capabilities becoming essential for online success. E-commerce customer service software refers to platforms that manage, automate, and optimize customer support interactions across digi
