A SaaS helpdesk system works as a centralized platform to help customers seek assistance with services, products, and even technologies. It combines ticketing systems, AI-powered automation, knowledge bases, and omnichannel support to manage customer requests efficiently.Are your customer support te
RTT (Real-Time Text) call is a modern IP-based communication service that transmits text as it’s typed instantly during a phone call, without the need to press a “send” button. It was primarily designed for hard-of-hearing or speech-impaired users, but now it has gradually become a practical solutio
Artificial intelligence (AI) is transforming how individuals, researchers, and global businesses interact with information. At the heart of this transformation lies generative AI, with OpenAI’s ChatGPT leading the charge. From composing emails to resolving complex support queries, ChatGPT’s adoption