In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
AI voice assistants can easily understand and respond to your spoken commands and execute various tasks using artificial intelligence (AI), natural language processing (NLP), and other voice recognition technologies.These assistants have revolutionized the communication channel between businesses an
An automated voice messaging system is beneficial for all types of businesses, particularly for call centers. It enables businesses to instantly transmit pre-recorded or text-to-speech messages to a list of contacts, significantly enhancing communication efficiency and saving resources.Want to know
