Phone call recordings are necessary for businesses, especially in the customer service industry. They provide lots of valuable information about customers, such as pain points, behaviors, potential needs, emotions, etc.—this includes recordings of outgoing calls (like proactive follow-ups
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries. In the fast-changin
AI voice agents are intelligent virtual assistants that use advanced AI technologies to understand, interpret, and respond to human conversations. Compared with traditional systems, AI voice agents greatly reduce wait times and operational costs. Want to learn more details about the AI voice ag
