CAGUUU has quickly emerged as one of the most dynamic new players in the global home furnishing market. With a business model that combines an advanced supply chain with refined design and local insight, the company achieved rapid growth and strong brand recognition in just its first year. As customer volume surged, service operations became increasingly complex. Managing inquiries across multiple systems and channels required extensive manual effort, slowing response times and limiting scalability.
CAGUUU partnered with Solvea, the AI resolution engine built for e-commerce, to integrate AI agents directly into its service ecosystem. Working closely with Solvea’s team, CAGUUU connected key data systems and established an omnichannel experience spanning its independent website and mobile app. The entire integration was completed within two weeks, enabling customers to engage with Solvea’s AI agents seamlessly at every stage of the shopping journey.
Solvea’s AI agents now provide instant 24/7 responses to common questions about products, orders, and logistics. When a request requires human oversight, such as refunds or complex after-sales issues, the AI agent intelligently routes it to a service representative with full context. Through deep system integration, agents access real-time customer and order data without switching platforms, achieving fast and accurate resolutions. The result is a connected, data-driven service process that shortens response cycles and elevates user experience.
With Solvea, CAGUUU has built a smarter, more agile service model. 41 percent of inquiries are now resolved by AI, achieving a 90 percent accuracy rate while ensuring brand-consistent communication across channels. Customers experience faster, more cohesive interactions, and the human support team can focus on complex and high-value cases.
The collaboration has transformed customer service from a reactive task into a proactive part of the shopping journey. Today, CAGUUU continues to scale efficiently with a service experience that reflects the brand’s commitment to innovation and customer trust.
