As a growing global brand in smart imaging, Apeman faced increasing pressure to deliver consistent and timely support across platforms. From e-commerce marketplaces to product apps and social media, the team needed a unified solution that could manage high volumes while maintaining excellent customer satisfaction. To address these challenges, Apeman partnered with Solvea to implement an intelligent, always-on support experience.
Solvea helped Apeman build a centralized AI-powered support system. All customer messages from email, app, and social media were routed into a unified ticketing platform. Solvea’s AI agent provided real-time replies to a wide range of routine questions, including discount codes, shipping updates, and basic product guidance. This automation enabled the support team to prioritize more complex cases without compromising response speed.
For technical inquiries, Solvea’s AI was trained to understand product-specific language and resolve issues based on Apeman’s internal knowledge base. Each confirmed reply was added to a growing content library, making future responses more accurate and comprehensive. The system also assisted with pre-sale questions by identifying customer intent and recommending suitable products or bundles. The entire workflow was configured and improved by Apeman’s team, making it easy to scale.
“Solvea’s AI support agent has effectively resolved our long-standing customer service challenges. Its NPS score of 70 is a clear testament to the success of our partnership.” — Head of Customer Innovation, Apeman
