Customer service interview questions are important for call center or contact center to screen out outstanding employees who have the ability to provide seamless customer experience and handle challenging situations.Are you preparing for a customer service interview? What customer service interview
A customer experience platform is essential for your team to gather valuable data, analyze insights, and take actions to enhance the connections between customers and your brand. Some advanced CX software even tracks customer sentiment and offers omnichannel customer experience.The right CX platform
Digital customer service is a completely new type of customer support. It makes you communicate with customers via online channels, including chat, email, social media, messaging apps, and others. For modern businesses, adopting this solution can significantly improve customer experience and reduced
