VoIP, also called Voice over Internet Protocol, is a communication technology that uses an internet connection instead of a landline service to make and receive calls. It is an open standard for establishing calls over the Internet.This technology is widely used in modern contact centers or call cen
Shopify is a global e-commerce platform that allows all sizes of businesses to create, manage, and scale their online stores. This is no doubt that Shopify ranks among the best ecommerce platforms, thanks to its unbeatable sales features and great support for business owners.On the other hand, howev
A customer experience platform is essential for your team to gather valuable data, analyze insights, and take actions to enhance the connections between customers and your brand. Some advanced CX software even tracks customer sentiment and offers omnichannel customer experience.The right CX platform