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7 Top Customer Service Software Solutions for E‑commerce in 2025

7 Top Customer Service Software Solutions for E‑commerce in 2025

The e-commerce customer service landscape has transformed dramatically, with AI‑powered platforms and omnichannel capabilities becoming essential for online success. E-commerce customer service software refers to platforms that manage, automate, and optimize customer support interactions across digi

Best Shopping Bot Software in 2025 [Tested & Reviewed]

Best Shopping Bot Software in 2025 [Tested & Reviewed]

Have you ever had that feeling? The website always understands what you actually want while browsing your favorite online store. That’s the magic of a shopping bot! It serves as a virtual shopping assistant to offer personalized recommendations, save you time, and even cut costs for you.Shopping bot

Customer Effort Score (CES): What It Is & How to Measure It

Customer Effort Score (CES): What It Is & How to Measure It

In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e

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