As a well-established leader in the automotive aftermarket sector, MaXpeedingRods manages a catalog of more than two hundred thousand SKUs and supports customers across Europe, North America, and other major global markets. With rapid growth and significant daily inquiry volumes, the company needed a scalable support system that could deliver consistent, accurate, and timely service while reducing rising operational costs.
MaXpeedingRods partnered with Solvea to deploy AI agents integrated with product information management, order systems, logistics data, and the company’s knowledge hub. Solvea’s team also provided enablement support, helping MaXpeedingRods build a structured knowledge base and refine workflow logic for more accurate intent recognition and automated case handling.
The AI agents now operate across website live chat and external email channels, providing immediate responses to common inquiries and guiding users through structured troubleshooting and product selection steps. Human agents focus on complex requests, while AI handles repetitive questions with consistent accuracy. This hybrid model ensures service continuity across time zones and improves overall efficiency.
With Solvea, MaXpeedingRods achieved a 62 percent AI involvement rate and a 50 percent resolution rate across high-volume channels. The AI agents now support both pre-sales and post-sales workflows, handling significant parts-compatibility and order-related inquiries with reliable precision.
The system has reduced the team’s manual workload substantially and offloaded the equivalent of four to six full-time agents within three months. This transformation positions MaXpeedingRods to scale more efficiently while maintaining high service standards in the competitive automotive aftermarket industry.
