In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
A customer experience platform is essential for your team to gather valuable data, analyze insights, and take actions to enhance the connections between customers and your brand. Some advanced CX software even tracks customer sentiment and offers omnichannel customer experience.The right CX platform
Customer service interview questions are important for call center or contact center to screen out outstanding employees who have the ability to provide seamless customer experience and handle challenging situations.Are you preparing for a customer service interview? What customer service interview
