In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
As customer expectations evolve, today’s customers hope they can get instant responses, personalized service, and seamless interactions. Voice AI agents are revolutionizing customer service and contact centers by delivering high-quality and scalable service.Voice AI technology is rapidly developing,
IVR (Interactive Voice Response) solutions integrate a range of automated telephone system technologies to serve callers via voice or menu inputs. These solutions are widely seen in call centers to help them improve overall customer experience and focus on complicated matters.What is the best call c
