A customer experience platform is essential for your team to gather valuable data, analyze insights, and take actions to enhance the connections between customers and your brand. Some advanced CX software even tracks customer sentiment and offers omnichannel customer experience.The right CX platform
As a global e-commerce platform, Shopify enables all businesses of all sizes to build, manage, and scale their online stores. Its influence is growing day by day. According to Nasdaq’s report, Shopify recorded a Gross Merchandise Volume (GMV) of $92.01 billion in the third quarter of 2025 – a 32% in
Conversational AI is a significant evolution transforming how we interact with technology. Powered by advanced technologies like natural language processing (NLP) and machine learning (ML), conversational AI can understand human intent and respond intelligently to user inquiries.In the fast-changing
