Subscription, Usage, MCP, and Troubleshooting

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Billing and MCP

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Subscription and Usage

Open Subscription or Usage when a paid feature is blocked, credits are low, or you need to understand call, SMS, AI, translation, or number usage. Use the prices and limits shown on your Billing page because plan details can change.

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MCP Access

MCP keys are for integrations. Generate keys only for trusted tools, and revoke a key when it is no longer needed.

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Fix Common App Issues

Most app issues can be traced to status, permissions, phone number setup, credits, or background processing.

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I Cannot Receive Calls

Check these in order:

1. You are logged into the correct workspace.
2. The workspace has a Solvea phone number.
3. You are online.
4. Notifications and calling permissions are enabled.
5. Your subscription or trial is active.
6. Another teammate or AI rule is not taking the call first.

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SMS Will Not Send

Check the recipient number, credit balance, SMS-enabled number, and delivery status. If one message fails, try a simple plain-text test message before sending links or long content.

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AI Summary or Transcript Is Missing

Wait a short time after the call ends, then refresh the thread. Long calls and translation calls can take longer to process.

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AI Does Not Answer

Check the AI Receptionist rule, answer timing, business number binding, and whether teammates are online. If AI should answer only after a delay, test by letting the call ring long enough.