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Activation Overview

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App activation moves from account setup to number, AI voice, permissions, and online status. Activation is complete when four things are ready:
  • Your workspace exists.
  • Your workspace has a Solvea business number.
  • An AI receptionist is created and bound to that number.
  • Your iPhone can receive calls and notifications.

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Before You Start

Have these ready:
  • A work email or phone number for sign-up.
  • The country or region where you want a business number.
  • A short description of what your business does.
  • A quiet place to test the AI voice.

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Step 1: Sign Up or Log In

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Open the app and sign up with email or phone. If you are joining an existing team, accept the invitation instead of creating a separate workspace. Use the same account on App and PC Web. Your number, AI agent, subscription, contacts, and Inbox belong to the workspace, not only to one device.

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Step 2: Create or Join a Workspace

A workspace is where Solvea keeps your team, number, AI agent, contacts, tickets, and usage. Create a new workspace if you own the business setup. Join an existing workspace if a teammate invited you.

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Step 3: Choose a Business Number

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Pick the country and number you want customers to call or text. This number becomes your caller ID for outbound calls and your receiving number for inbound calls and SMS. Good rule: choose the number before inviting the whole team, because teammates need a working number to test real calls.

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Step 4: Choose an AI Voice

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Pick a voice that matches your brand. For most teams, a clear, warm, neutral voice works better than a dramatic one. Customers should understand the AI quickly.

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Step 5: Test Your AI

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Use the test call before launch. Say a few real customer questions, such as:
  • What are your opening hours?
  • Can I book an appointment?
  • I missed your call. What was it about?
  • Can someone call me back?
If the answer feels too vague, update the AI prompt or business description before going live.

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Step 6: Allow Permissions

Allow notifications and calling permissions when iOS asks. Without these, the app may not show incoming calls reliably.

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Step 7: Go Online

Going online tells Solvea you are available for live calls. If no teammate is available, AI can answer based on your AI Receptionist rules.