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Set Up AI Receptionist

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AI Receptionist settings control the greeting, identity, voice, answer timing, and translation behavior.

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What AI Receptionist Is For

AI Receptionist covers the moments when your team cannot answer immediately. It can greet callers, understand the reason for the call, collect details, and leave a summary in Inbox.

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Setup Logic

Configure it in this order:
  1. Identity: Tell customers who the AI represents.
  2. Greeting: Write the first sentence the caller hears.
  3. Voice: Choose the speaking style.
  4. Answer rule: Decide when AI answers.
  5. Translation: Enable it only when your team needs language support.

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Good Greeting Examples

  • “Hi, this is the assistant for Acme Services. How can I help you today?”
  • “Thanks for calling Bright Dental. I can help collect your request and have the team follow up.”
  • “Hi, you have reached Northside Repairs. Tell me what you need help with.”
Keep the greeting clear. The AI can sound smart later, but the first line should simply tell customers they are in the right place.

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Answer Rule Guidance

  • Use human first when your team usually answers live.
  • Use AI after a delay when you want teammates to have a chance before AI steps in.
  • Use AI first for after-hours, overflow, or high-volume campaigns.