Do I need a Solvea business number before using the app?
Do I need a Solvea business number before using the app?
Yes. Calling and SMS features need an active Solvea business number. You can still log in and review the workspace, but real customer calls and texts need a number.
Why am I not receiving calls on iPhone?
Why am I not receiving calls on iPhone?
Check the workspace, business number, online status, notification permission, calling permission, subscription or trial state, and AI answer rules.
Why does SMS fail?
Why does SMS fail?
Check recipient format, SMS-enabled number, Trust Center verification, available credits, and message content. Try a short plain-text test first.
Why is the AI summary or transcript missing?
Why is the AI summary or transcript missing?
Wait a short time after the call ends, then refresh the thread. Longer calls and translation calls may need more processing time.
Can I change the AI voice later?
Can I change the AI voice later?
Yes. Open AI Receptionist settings, preview another voice, save it, and run a test before relying on it with customers.
Where do I manage credits and subscription?
Where do I manage credits and subscription?
Use the Subscription, Plan, or Usage area shown in the app. The current billing page is the source of truth for limits, credits, and prices.