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Make and Receive Call

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Use the app for inbound calls, outbound calls, conference calls, translation, and post-call review.

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Receive a Call

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  1. Make sure you are online.
  2. Keep notifications enabled.
  3. Answer the incoming call from the iOS call screen or in-app call overlay.
  4. Use mute, speaker, or other call controls as needed.
  5. After the call, open the Inbox record.

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Make an Outbound Call

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You can call from:
  • Dial: Enter a number manually.
  • Contacts: Open a saved contact and call.
  • Inbox: Call back from a customer thread.
Use the business number as the caller ID. This keeps customer trust high and keeps the follow-up history inside Solvea.

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Conference Calls

Use conference calls when a teammate needs to join the conversation. Start from Dial, select participants, then continue the call in the conference view.

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Realtime Translation

Use translation when caller and teammate do not share the same language. Translation calls may create captions, translated audio, and a post-call record depending on configuration.

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Run AI Calls Campaigns From the App

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AI Calls campaigns let the app call a selected recipient list with a focused prompt and greeting.

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When to Use

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AI Calls

Use AI Calls for structured outbound work, such as:
  • Appointment reminders.
  • Lead qualification.
  • Follow-up after form submission.
  • Status checks.
  • Simple customer callbacks.
Do not use AI Calls for vague conversations. The best campaign has one clear goal.

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How to Create a Campaign

  1. Open Dial.
  2. Tap Start AI Calls.
  3. Choose the business number to call from.
  4. Write a short greeting.
  5. Write the prompt for this batch.
  6. Add recipients from contacts or manual entry.
  7. Test the prompt with WebCall if available.
  8. Launch the campaign.
  9. Review campaign results and call records.

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Prompt Tip

A good prompt tells the AI what to achieve, what to ask, and when to stop. Example: “Call the customer to confirm whether they still want the appointment tomorrow at 3 PM. If they say yes, thank them. If they need a different time, ask for two preferred time windows and tell them our team will follow up.”

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Send and Receive SMS

SMS lives inside customer threads. It is best for short confirmations, links, reminders, and quick follow-up after a missed call.

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How to Send SMS

  1. Open the customer thread in Inbox or open the contact.
  2. Type a short message.
  3. Send from the business number.
  4. Watch for sent, delivered, or failed state.

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When SMS Fails

Check the recipient number format, your SMS-enabled business number, your credits, and whether the message content is acceptable for the destination.