In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
Recruiters usually spend only a few seconds scanning resumes. If you want to stand out in the increasingly competitive job market, your customer service cover letter must be professional, comprehensive, and appealing.Are you struggling to write a customer service representative cover letter? No
AI voice agents are intelligent virtual assistants that use advanced AI technologies to understand, interpret, and respond to human conversations. Compared with traditional systems, AI voice agents greatly reduce wait times and operational costs. Want to learn more details about the AI voice ag
