Customer service interview questions are important for call center or contact center to screen out outstanding employees who have the ability to provide seamless customer experience and handle challenging situations.Are you preparing for a customer service interview? What customer service interview
Recruiters usually spend only a few seconds scanning resumes. If you want to stand out in the increasingly competitive job market, your customer service cover letter must be professional, comprehensive, and appealing.Are you struggling to write a customer service representative cover letter? No
In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
