What is Customer Experience Automation (CXA)?Customer Experience Automation (CXA) uses artificial intelligence (AI) and automated systems to improve and customize every interaction in a customer’s journey. It finds parts of the customer experience such as tools, responses, or workflows can handle in
Customer support is changing a lot these days. Cool new tools powered by Artificial Intelligence (AI) are making it happen. By 2025, AI isn’t just a neat add-on. It’s super important for businesses that want to keep customers happy with fast, special, and always-on help. This guide will walk you thr
Call center platform plays a key role in customer service for small business. With all kinds of call center software and platform to choose, much comparison needs to be made before selecting the right one for your own business. Discover the main features and benefits of those popular call center sol
