Contacts help the team recognize customers across calls, SMS, email, and tickets. Open a contact to review details and history before calling or replying.
Invite teammates, manage seats, and check availability. Keep the number of paid seats aligned with the people who actually work in Desk or answer calls.
Billing shows subscription state, seats, numbers, and credit usage. Usage helps you understand where costs come from: calls, SMS, AI processing, translation, number rental, or outbound work.Do not hardcode prices in help content. Tell users to rely on what the Billing page shows.
MCP keys are for external integrations and trusted tools. Generate a key only when needed, keep it private, and revoke it when the connected tool is no longer used.
