To address these challenges, Jsyard partnered with Solvea to build a fully customized AI-powered customer service system. The collaboration began with the creation of an enterprise knowledge graph that consolidated workflows, policies, and historical cases, providing the AI with reliable context for accurate responses. Solvea then deployed multilingual AI Agents to cover key markets and ensure 24/7 availability, allowing global customers to receive instant support at any time. These AI Agents were designed to handle end-to-end processes in logistics, provide installation guidance, and manage returns, thereby reducing the need for human intervention in routine cases.

Additionally, Solvea comes with pre-built workflows based on the service practices of more than 100 leading brands. These workflows enabled Jsyard to efficiently manage product recommendations, logistics inquiries, returns, and troubleshooting across over 100 categories, allowing for rapid deployment and the reuse of proven best practices. Over time, the system continued to improve through self-learning, while human agents transitioned from repetitive work to AI training and the resolution of complex cases, thereby elevating both efficiency and team value.

After integrating Solvea, Jsyard achieved remarkable results within six months of launch. Their AI response rate reached 63%, consistently maintaining an accuracy above 85%. This resulted in a 60% improvement in service efficiency, as standardized inquiries were automated, thereby significantly reducing the manual workload. Customer satisfaction also increased by 40% due to faster responses and 24/7 coverage.

The support team experienced a positive transformation, with agents transitioning from repetitive tasks to becoming AI trainers. This shift not only enhanced service quality but also elevated employee value. By combining global scale with localized, intelligent customer care, Jsyard established a new benchmark for digital service in the home furnishing industry.