> ## Documentation Index
> Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Read Tickets

> Learn how to view, filter, and understand tickets across channels, including conversation details and customer context.

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## Ticket Views

Inbox provides multiple views to help you focus on the right tickets.

### By status

* **Processing**: The AI Agent is still handling the request.
* **Agent Transfer**: The ticket needs human support.
* **Undelivered**: Messages that failed to deliver and may require retry or channel checks.

### By channels

* **Inbound Call**: Tickets from incoming phone calls
* **Outbound Call**: Tickets from outgoing calls
* **Livechat**: Tickets from website or app Livechat
* **Email**: Tickets from connected mailboxes

### By read status

You can also quickly filter **Unread Tickets** with one click.

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## Search Tickets

You can locate tickets using:

* **Search**: Customer email, phone number, ticket ID, subject, or message content
* **Filters**: Email, phone number, status, channel, and creation date

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## Conversation Details

Ticket details vary by channel:

* **Phone**
  * Call recording (playback and download)
  * AI-generated call summary
  * Speech-to-text transcript with timestamps and speaker labels
* **Livechat & Email**
  * Full message history displayed in chronological order

## Customer Profile

Each ticket includes basic customer information:

* Name
* Phone number
* Email address

Available actions:

* Add label
* Add internal notes
* View related tickets from the same customer

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