> ## Documentation Index
> Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

<Accordion title="Why does browser calling not work?">
  Check browser microphone permission, online status, active business number, subscription, credits, open browser tab, and network stability.
</Accordion>

<Accordion title="Why are email replies not sending?">
  Recheck mailbox authorization, sender channel, message content, attachment size, and whether the email channel still shows as connected.
</Accordion>

<Accordion title="Why are Live Chat messages not reaching Desk?">
  Confirm the widget script is installed on the public website page, the channel is active, and the test message is sent from the page where the script runs.
</Accordion>

<Accordion title="How are internal notes different from replies?">
  Replies go to the customer. Internal notes stay inside the team and should be used for handoff context, investigation notes, and next-step instructions.
</Accordion>

<Accordion title="When should I assign a ticket?">
  Assign a ticket when another teammate or team owns the next step. Add an internal note if the reason is not obvious from the conversation.
</Accordion>

<Accordion title="When should I use AI outbound?">
  Use AI outbound for one clear repeatable goal, such as reminders, qualification, status checks, payment reminders, or simple callbacks.
</Accordion>