> ## Documentation Index
> Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Trigger Configuration

Livechat includes built-in interaction capabilities such as greetings, information collection, and proactive engagement.

In this module, you can configure when and how these actions are triggered.

<Frame>
  <img src="https://mintcdn.com/solvea-a5b10e8e/KD2TzN_erk9uhh_I/images/image-83.png?fit=max&auto=format&n=KD2TzN_erk9uhh_I&q=85&s=7997356d30e1ed8f93345b9da4f6d5da" alt="Image" width="2938" height="1548" data-path="images/image-83.png" />
</Frame>

## **Welcome Message Trigger**

**Trigger:** When a user opens Livechat\
**Action:** Automatically send a greeting message and trigger buttons to the user upon livechat entry.

<Frame>
  <img src="https://mintcdn.com/solvea-a5b10e8e/f3BYDvb8TKt6SluE/images/image-92.png?fit=max&auto=format&n=f3BYDvb8TKt6SluE&q=85&s=3249828549f6512594fce42e93f06534" alt="Image" width="2938" height="1552" data-path="images/image-92.png" />
</Frame>

**Setup guide:**

* **Welcome Message**\
  Define message shown when sending a greeting.

<Note>
  The Welcome Message and Agent Greeting use the same content, which needs to be edited in the Agent Module.
</Note>

* **Trigger Buttons**\
  Add quick-action buttons displayed below the greeting.
  * Configure the button label and action
  * Supported actions: Intelligent Reply; Redirect Link

## Login Information

**Trigger:** When a user opens Livechat\
**Action:** Collect user information before the conversation starts.

**Setup guide:**

* Select the types of user information you want to collect.

## Collect Customer Satisfaction

**Trigger:** When a conversation ends\
**Action:** If the user sends no messages for **1 minute**, the conversation will automatically close after **3 minutes**, and a satisfaction survey will appear to collect 5-stars ratings and feedback.

**Setup guide:**

* Enable or disable this feature as needed.

## AI Pop-up

**Trigger:** When a user stays on specific pages\
**Action:** Automatically displays a proactive greeting to encourage users to start a Livechat conversation.

<Frame>
  <img src="https://mintcdn.com/solvea-a5b10e8e/f3BYDvb8TKt6SluE/images/image-93.png?fit=max&auto=format&n=f3BYDvb8TKt6SluE&q=85&s=f6c2ea613d48aba4d1495ab5550c4680" alt="Image" width="2938" height="1550" data-path="images/image-93.png" />
</Frame>

**Setup guide:**

* **Trigger Website Configuration**
  * All Pages: Trigger on all pages where Livechat is installed.
  * Specific Pages: Trigger only on selected URLs.
* **Trigger Timing**\
  Configure when the proactive message appears and disappears.\
  Example: Show the interaction **5 seconds** after the user enters the page and keep it visible.
* **Trigger Content**\
  Define the message displayed in the proactive interaction.
* You can click **“+”** to add multiple trigger interactions.

<Info>
  Triggers can be reordered by drag-and-drop.\
  Only the **first** matching trigger will be displayed on the same page.
</Info>

## Privacy Policy

Configure privacy-related settings for Livechat interactions.

* Display a privacy notice or policy link to inform users how their data is collected and used.
* Enable user consent options where required to comply with local data protection regulations (e.g., GDPR).