> ## Documentation Index
> Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify

> By authorizing Shopify, you can embed Livechat into your store, automatically sync product knowledge to your knowledge base, and retrieve order information for customer support.

<Frame>
  <img src="https://mintcdn.com/solvea-a5b10e8e/UxvemB1yA7Xpbw2c/images/image-45.png?fit=max&auto=format&n=UxvemB1yA7Xpbw2c&q=85&s=fccd961b7ea16567acd57b7e1021c28b" alt="Image" width="2938" height="1558" data-path="images/image-45.png" />
</Frame>

## Authorization

### Connection

<Steps>
  <Step>
    Go to **Shopify Connection** -> click **Connect**

    <Frame>
      <img src="https://mintcdn.com/solvea-a5b10e8e/Penu37vCAfeCB8FJ/images/image-39.png?fit=max&auto=format&n=Penu37vCAfeCB8FJ&q=85&s=90b357e7f29d018e6d177e6cfd88a106" alt="Image" width="2938" height="1550" data-path="images/image-39.png" />
    </Frame>
  </Step>

  <Step>
    Enter the brand of the store.\
    Click the **Continue with shopify** button to be redirected to Shopify.

    <Frame>
      <img src="https://mintcdn.com/solvea-a5b10e8e/Penu37vCAfeCB8FJ/images/image-40.png?fit=max&auto=format&n=Penu37vCAfeCB8FJ&q=85&s=31db1a3a159d2cce6fee3e0dfdb5a9d2" alt="Image" width="2938" height="1552" data-path="images/image-40.png" />
    </Frame>
  </Step>

  <Step>
    Login to Shopify

    <Frame>
      <img src="https://mintcdn.com/solvea-a5b10e8e/Penu37vCAfeCB8FJ/images/image-41.png?fit=max&auto=format&n=Penu37vCAfeCB8FJ&q=85&s=7ea4d1f92f39bb4aa7a68b0f46f38d3d" alt="Image" width="2938" height="1548" data-path="images/image-41.png" />
    </Frame>
  </Step>

  <Step>
    In Shopify, confirm the authorization and install the app to complete setup.
  </Step>
</Steps>

## Function configuration

### Enable Livechat

Enable Livechat on Shopify for 24/7 AI agent support to resolve all customer inquiries.

<Steps>
  <Step>
    Go to Livechat → Configuration.
  </Step>

  <Step>
    Select the Livechat instance to use on your Shopify store.
  </Step>

  <Step>
    Open your Shopify Admin and navigate to **Online Store → Themes**.
  </Step>

  <Step>
    Click **Customize**, then open **App Embeds**.
  </Step>

  <Step>
    Verify that the Livechat widget appears on your store pages.
  </Step>

  <Step>
    Click **Save**.
  </Step>
</Steps>

### Sync Product Knowledge

Auto-sync Shopify product data to the knowledge base for accurate AI product recommendations and Q\&A.

<Steps>
  <Step>
    Go to **Knowledge Sync → Sync**.
  </Step>

  <Step>
    After the product data is synced, click **Configure**.
  </Step>

  <Step>
    Select the folder where product knowledge will be stored.
  </Step>

  <Step>
    (Optional) Enable **Automatic Knowledge Sync**.

    <Info>
      Shopify product data is automatically updated once **per day**.
    </Info>
  </Step>
</Steps>

### Query Order Information

Retrieve Shopify order info by order number to streamline AI agent workflow execution.

<Note>
  This tool capability requires no additional configuration and is ready to use once Shopify is integrated.
</Note>

By using the Shopify  tool with an **order number**, the Agent can retrieve detailed order information, including:

* Tracking numbers
* Product details (name, SKU, quantity, price, status)
* Purchase time
* Shipping destination country

In the prompt, you can use the Shopify Order Query Tool like this:

```
Use the Order Number to call Shopify, to get the tracking numbers.
```