> ## Documentation Index
> Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Channel Setup

## Connect Phone, SMS, Email, and Live Chat

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  <img src="https://mintcdn.com/solvea-a5b10e8e/EDEpJCc6-6I7r3hB/images/image-195.png?fit=max&auto=format&n=EDEpJCc6-6I7r3hB&q=85&s=ffcafc986799b4fa59ee1023415fa1af" alt="Image" width="1600" height="1000" data-path="images/image-195.png" />
</Frame>

Connect channels before customer traffic starts, then test each channel end to end.

### Phone and SMS

Use Phone/SMS setup to manage the business number that receives calls, sends SMS, and identifies outbound calls.

Test by calling the number from an outside phone and sending a short SMS to confirm the thread appears in Desk.

### Email

Connect the support mailbox your team will reply from. After connecting, send a test customer email and reply from Desk.

If email replies fail, check mailbox authorization, sender settings, and whether the channel still shows as connected.

### Live Chat

Create the Live Chat widget, copy the install script, and place it on the website. Then open the website as a visitor and send a test message.

A Live Chat setup is not complete until a website message reaches Desk and an agent can reply.